Privacy Policy
Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (LCEN), it is hereby stated that our website is published by
SARL LA PARENTHESE
Introduction
In connection with the use of its services, and in particular the services accessible via its website, mobile site, online shop and mobile applications, SARL LA PARENTHESE, in its capacity as data controller, may collect and process personal data concerning you.
We are committed to complying with the privacy regulations governing our prospective customers and visitors to our platforms (website, mobile site, online shop and mobile apps). All processing of personal data carried out in connection with the services provided complies with the applicable local data protection regulations, in particular the provisions of the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or ‘GDPR’.
1 – What are our commitments regarding the protection of personal data?
SARL LA PARENTHESE is committed to ensuring a high level of protection for the personal data of its customers, prospective customers, users of its platforms (including its website, mobile site, online shop and mobile apps), and any other individuals whose personal data it processes.
SARL LA PARENTHESE undertakes to comply with the regulations applicable to all personal data processing operations that it carries out:
• Your personal data is processed lawfully, fairly and transparently;
• Your personal data is collected for specified, explicit and legitimate purposes, and is not further processed in a manner incompatible with those purposes;
• Your personal data is stored in a manner that is adequate and relevant, and is limited to what is necessary in relation to the purposes for which it is processed;
• Your personal data is accurate and kept up to date, and all reasonable steps are taken to ensure that data which is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay.
SARL LA PARENTHESE implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements, and to protect the rights and data of data subjects from the very outset of the processing operations.
Furthermore, SARL LA PARENTHESE contractually requires its subcontractors (service providers, suppliers, etc.) to maintain the same level of personal data protection.
2 – What personal data do we collect?
A – Depending on the purpose of the collection
The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.
Generally, we may need to collect the following categories of personal data directly:
a) personal contact details, such as your surname, first name, email address, postal address and telephone number(s);
b) the login details used to access your online account, namely your user name and password. We need this to create a personal user account;
c) communications with us, which may include details of conversations via the chat or customer service;
d) demographic information, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);
e) browsing history, such as pages visited, the date of the visit, location at the time of the visit, or IP address;
f) payment information when a purchase or booking is made on one of our websites, online shops, or one of our apps. The invoice is usually issued in your name, using your billing address and payment details, such as your credit card or bank account details;
We may also collect personal data about you indirectly when you share content on social media, websites, online shops or apps relating to our products and services, or when you respond to our posts and promotional advertisements on social media.
B – Personal data relating to minors
SARL LA PARENTHESE does not collect or process personal data relating to children under the age of 18 without the prior consent of the child’s parents or those with parental responsibility for the child.
If personal data relating to children is collected via our platforms (including our website, mobile site, online shop and mobile apps), parents or those with parental authority may object to this by contacting us at the address provided at the bottom of this page.
3 – How is personal data collected?
A – How we collect your data
In the course of our dealings, you may provide us with your personal data in various ways, including via our platforms (our website, mobile site, online shop and mobile apps), while browsing the internet, making purchases or bookings, filling in various data collection forms, subscribing to the e-newsletter, creating an account, submitting a job application, posting comments on our social media pages, contacting our establishment, or providing us with your personal data in any other way.
B – IP address
An IP address is a series of numbers that is automatically assigned to your computer by your internet service provider every time you connect. Every time you visit the website, our servers record your visit. We collect IP addresses in order to analyse trends on the website. We do not pass on any information that could identify you, which means that your session will be recorded but will remain anonymous to us. We may use your IP address in conjunction with your internet service provider to identify you should we need to enforce our terms of use in order to protect our services or customers, or to comply with applicable laws.
C – Cookies
In order to continuously improve the quality of the services offered on our platforms (website, mobile site, online shop and mobile app) and to ensure that they meet your expectations, SARL LA PARENTHESE may use ‘cookies’ which are text files used to identify your device when you connect to one of our services. The placement of cookies or trackers on your device (computer, tablet, smartphone, etc.) enables SARL LA PARENTHESE to collect information and personal data, depending on your device settings.
Types of cookies used:
a) Cookies that are essential for using the website. They allow you to use the site’s main features, such as purchasing or booking services, for example. If you disable cookies, you will no longer be able to use these features. The information stored may not be used for commercial purposes.
b) Website performance cookies. Performance cookies enable us to optimise our website and identify any technical issues that you may encounter. They enable us to gather information about how you use the site, including the number of page views, the number of error messages displayed, the time spent on a page, and the number of clicks on a particular area of the site. The information stored may not be used for commercial purposes.
c) Functionality cookies. These cookies enable the website to remember the choices you have made (such as your user name, preferred language or the region you are in) and to provide a more tailored and personalised experience. These cookies may also be used to remember changes made by the user, such as text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be anonymised and cannot be used to track your browsing activity on other websites. By using our website, you agree to receive this type of cookie on your device.
d) Advertising cookies. These cookies collect information about your browsing habits in order to show you adverts that are tailored to you and match your interests. They also limit the number of times you see an advert and help us assess the effectiveness of our advertising campaigns. They are usually installed by advertising networks with the website operator’s permission. They track visits to a website and share this information with other organisations (such as advertisers). Targeted or advertising cookies are often linked to website features provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimisation solutions for advertisers and publishers. No personal data is collected, and individuals cannot be identified from the data collected.
e) Cookies from third-party websites and social media platforms
Our website contains links and/or content that redirect users to other websites and social media platforms, and we do not know which cookies these sites use. For further information, please refer to the information provided by these third-party websites and social media platforms regarding their own cookies.
D – Respect for your privacy
We are committed to protecting your privacy and adhere to the following two principles.
• We do not link any information that could directly and personally identify you to your cookies. Cookies do not, under any circumstances, reveal your address, date of birth, telephone number or any other information that could identify you.
• We do not provide any personal information to advertisers or third-party websites that display our interest-based adverts.
If your computer or mobile device is used by several people, or if it has multiple web browsers installed, the content displayed to other users may reflect your preferences. If you wish, you can change your browser settings.
For more information on how cookies and targeted advertising work, please visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E – Links to third-party websites
Our platforms (website, mobile site, online shop and mobile apps) may contain links to third-party websites.
We accept no liability for the collection, use, management, sharing or disclosure of data and information by these third parties.
The provision of information on third-party websites is governed by those websites’ privacy policies and terms of use. We recommend that you read the privacy policies of these websites before submitting any personal information.
4 – What is the purpose of the data that may be collected?
Your data is primarily used for booking and purchasing purposes (the provision of services, specific services and products), marketing, customer loyalty schemes, promotional activities, commercial information, satisfaction surveys, the organisation of competitions, new services and products designed to enhance your customer experience at our establishment, statistical studies, recruitment, after-sales service, and the processing of your enquiries and/or complaints. Apart from cases where your consent has been obtained (in particular to send you personalised offers), the processing of your data for the various purposes set out above is necessary, in particular:
• To ensure the performance of the service contract;
• To comply with a legal obligation;
• For the purposes of the legitimate interests pursued by our organisation (in particular, developing new services and offers, improving customer service, etc.).
More specifically, your data is used:
• To enable you to benefit from all the services and features available on our organisation’s website, mobile site, online shop and mobile apps such as creation of a user account, e-newsletters, managing bookings, support and complaints, managing loyalty schemes, etc.;
• To enable you to browse our websites;
• To tailor our information, notifications, offers and other services as closely as possible to your interests;
• To facilitate the completion of administrative formalities relating to booking and purchases.
5 – How long is your data retained?
SARL LA PARENTHESE undertakes to retain your personal data for no longer than is necessary for the purposes for which it is processed.
Retention periods are determined in accordance with the purposes of processing carried out by SARL LA PARENTHESE, and take into account, in particular, the applicable legal provisions requiring specific retention periods for certain categories of data, any applicable limitation periods, and the recommendations of the CNIL regarding certain categories of data processing.
6 – Who is likely to have access to your personal data?
A – Recipients of your data
Data collected on our website, mobile site, online shop and mobile apps may be disclosed to our internal staff or to our service providers (subcontractors, service providers, banks) for the purpose of providing all or part of the services referred to above. We would like to remind you that, in this context, SARL LA PARENTHESE requires its service providers to implement strict measures to ensure the confidentiality and protection of this data.
B – Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, SARL LA PARENTHESE will take all necessary steps to ensure that this international data transfer is subject to an adequate level of security and appropriate safeguards.
7 – How can you exercise your rights?
In accordance with the applicable data protection regulations, you may, at any time, exercise your rights to access, rectify and erase your personal data, as well as your rights to restrict and object to the processing of your personal data and to data portability.
Furthermore, you have a legal right to set out instructions regarding what should happen to your personal data after your death.
In addition, any person who was a minor at the time their personal data was collected may request that it be erased as soon as possible.
These rights may be exercised by writing to the following address:
16 Avenue Charles de Gaulle
73100 Aix-les-Bains
France
contact@spalaparenthese.com
In this regard, please ensure that your request is accompanied by the necessary details for your identification (surname, first name, email address) as well as any other information required to confirm your identity. You also have the right to lodge a complaint with the French Data Protection Authority (CNIL) in the event of a breach of the applicable regulations on the protection of personal data, in particular the GDPR.
8 – IT security / Transaction security
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for SARL LA PARENTHESE. Therefore, we implement all appropriate technical and organisational measures, taking into account the nature, scope and context of the personal data you provide to us and the risks associated with its processing, to safeguard the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, unauthorised access or interference with such data.
We offer a secure online payment system using the latest technology.
SARL LA PARENTHESE is committed to combating identity theft on the internet. For this reason, we use, for example, a system to detect fraudulent credit card payments. This scheme is designed to protect you in the event that your bank card is lost or stolen.
The security and confidentiality of personal data depend on everyone following best practice. That is why we urge you not to share your passwords with third parties, to always log out of your profile and social media account (particularly if you have linked accounts), and to close your browser window at the end of your session, especially if you are accessing the internet from a computer shared with others. This will prevent other users from accessing your personal information.
9 – Contact us
If you have any further questions regarding this policy or the way in which SARL LA PARENTHESE processes your personal data, please contact us at the following address: contact@spalaparenthese.com
10 – Changes to the policy
SARL LA PARENTHESE reserves the right to amend this privacy policy. When we make significant changes to this Statement, we will post a link to the Statement on our website’s homepage.
11 – Opting out of cold calling
Users can register on the cold calling opt-out list by visiting the following link: https://www.bloctel.gouv.fr/